Patient Rights | Patient Responsibilities | Hospital Admission Procedures | Advance Directives
Discharge | Privacy Practices | Participation in HMO/PPO | Visitor Information
 Phone Directory | Map & Service Area

Patient & Visitor Information

The health care professionals of Loris Healthcare System have a long-standing commitment to health and wellness. We work as a team to provide you and your family the care you need. 

As a patient, you have rights that we are committed to protecting and promoting. Whenever possible, we will inform you of your rights in advance of furnishing or discontinuing your care. You also have responsibilities as a patient that will enable us to provide you with the best possible care. 

We encourage visitors at Loris Healthcare System. Visiting regulations ensure that patients have adequate rest periods and allow time for our staff to provide the best possible care.

Please check our Patient & Visitor Information links for more detailed information.

Patient Rights

As a patient, you have many rights that we are committed to protecting and promoting. Whenever possible, we will inform you of your rights in advance of furnishing or discontinuing your care. When you are a patient with Loris Healthcare System, your rights include the following: 

Communication

  • You have the right to have a family member/representative and your physician promptly notified of your admission.
  • You have the right to access people by means of visitors and by verbal and written communication.
Considerate and Respectful Care
  • You have the right to impartial access to medically indicated treatment regardless of race, creed, sex, national origin, or sources of payment for care.
  • You have the right to considerate and respectful care that respects your psychosocial, spiritual and cultural values and to give us feedback about your care.
  • You have the right to wear appropriate personal clothing and religious or other symbolic items as long as they do not interfere with diagnostic procedures or treatment.
Advance Directives
  • You have the right to an Advance Directive such as a Living Will or Durable Power of Attorney for Healthcare with the expectation that staff and practitioners will honor that directive to the extent permitted by law and hospital policy
  • You have the right to appoint a surrogate decision maker if you are unable to make your own decisions.
Identities
  • You have the right to participate in development and implementation of your plan of care, and to know the name and professional credentials of the physician primarily responsible for the coordination of your care and all others involved in providing your care.
Information
  • You have the right to access information contained in your medical record within a reasonable time frame and to have the information explained or interpreted as necessary, except when restricted by law.

  • You have the right to obtain information from physicians and other direct caregivers in understandable terms concerning diagnosis, treatment, prognosis, and plans for discharge and follow-up care.

  • You have the right to obtain information about any relationship between the healthcare system and other healthcare and educational institutions which may influence your treatment and care.

  • You have the right to information about hospital policies that are related to your care, treatment, and responsibilities.

  • You have the right to receive an accounting of disclosures regarding your own health information.

Participation of Care and Refusal of Treatment
  • You have the right to make decisions about your care. This includes being informed of your health status, being involved prior to and during course treatment and participation in care planning, being informed of all proposed technical procedures and treatments, being informed of potential benefits, risks or drawbacks, being aware of alternatives for care, being able to request or refuse treatment to the extent permitted by law and hospital policy, and being informed of the consequences of such action. 

  • You have the right to have your family, as appropriate and allowed by law, to be involved in your care, treatment, and service decisions.

  • You have the right to be informed of the outcomes of care, treatment, and services, including anticipating outcomes.

  • You have the right to be cared for by staff who have been educated about patient rights and their role in supporting these rights.

  • You have the right to expect the hospital to respond to your requests for service, within its capacity, and to provide evaluation, service, or referral by the urgency of your care needs.

  • You have the right to consent or refuse to take part in any treatment that is considered experimental in nature and to have those studies explained prior to consent. If you choose to not take part, you will receive the most effective care Loris Healthcare System otherwise provides.

  • If you refuse a recommended treatment, you will receive other treatment that is needed medically and available care.

Pain Management
  • You have the right to effective management of pain as appropriate to the medical diagnosis or surgical procedure.
Restraints
  • You have the right to be free of restraints of any form that are not medically necessary.
Privacy
  • You have the right to consideration of privacy in case discussion, consultation, examination, and treatment.

  • You have the right to personal privacy, to receive care in a safe setting, and to be free from all forms of abuse and harassment.

  • You have the right to expect all communications and records pertaining to your care be treated as confidential, except in cases such as suspected abuse or public health hazards which are required by law to report.

Ethics
  • You have the right to participate in decisions regarding ethical issues surrounding your care including issues of conflict resolution, withholding resuscitation, foregoing or withdrawal of life-sustaining treatment, and participation in investigations, studies, or clinical trials. You may ask for your nurse or physician to consult the Ethics Committee for resolution of conflicts in decision making regarding your care. You may request to see a copy of the Ethical Resolution Policy and the Code of Ethical Behavior Policy if desired.
Conflict Resolution
  • You have the right to express a concern or complaint regarding your care to the attending physician, nurse assigned to you, or the nursing supervisor. You have the right to a timely response to your concern or complaint and a resolution when possible. Expression of concern or complaint will not compromise your care or future access to care.
Transfer and Continuity of Care
  • You have the right, if requested or if medically appropriate and legally permissible, to be transferred to another facility after being informed about the risks, benefits, and alternatives of transfer. You will not be transferred until the other facility agrees to accept you.
Financial Charges
  • You have the right to examine and receive an explanation of your total bill for services received, regardless of your source of payment.
Protective Services
  • You have the right to access protective services, if necessary. Children and adolescents who are patients of Loris Healthcare System have the same rights as adult patients. Generally, parents or legal guardians will function as decision makers for children or infants. Many children however, are capable of participating in the decision making process and should be involved as much as possible.

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Patient Responsibilities

In order to ensure that you receive the best health care possible, we need your assistance and participation. By assuming the following responsibilities, you can contribute to your care in a positive way.

Information

Responsibilities of Children and Adolescents
Responsibilities of children and adolescents are identical to the responsibilities of adults. Their parents or guardians, however, will be expected to share and support the fulfillment of those responsibilities as they are able.

Advance Directives

  • You are responsible for providing a copy of your Advance Directive when applicable.

Refusal of Treatment

  • You are responsible for following the treatment plan recommended by physicians and other caregivers or if treatment is refused, for your actions and the medical consequences.

Rules and Regulations

  • You are responsible for consideration of the rights of other patients and personnel, for ensuring that your visitors are considerate in the control of noise, limiting numbers of visitors, and abstaining from smoking in non-smoking areas.
  • You are responsible for the respect of the healthcare system property and the property of other patients.
  • You are responsible to follow all of Loris Healthcare System policies affecting patient care and conduct.
  • You are responsible to make certain property of Loris Healthcare System such as: pillows, blankets, etc. remain in your room upon your departure.

Patient's Rights to Protective Services

Each patient has the right to access protective services. Protective Services determine the need for protective intervention to correct hazardous living conditions or situations in which vulnerable adults or children are unable to care for themselves, and investigate evidence of neglect, abuse, or exploitation. Patients will be given information, if applicable, regarding the state ombudsman program.

Americans with Disabilities Act

Loris Healthcare System prohibits discrimination against individuals with disabilities. Individuals with disabilities are entitled to full and equal service. To ensure effective communication with patients and their companions who are hard of hearing, we can make available interpreters, hearing impaired devices, written materials and closed caption televisions. A recorded patient handbook is available for the visually impaired. Every attempt will be made to provide disabled individuals with the aids and services necessary during their stay. Please check with your nurse for more information.

Financial Charges

  • You are responsible for providing all necessary information to ensure the processing of charges and for making payment when necessary.
  • Your insurance is a contract between you and your insurance company. We accept insurance in good faith, however, if your insurance company does not make a payment in a reasonable length of time, payment will be the responsibility of the patient.
  • If you do not have health insurance or anticipate any difficulty in payment for services, please contact one of our Financial Counselors at 843-716-7596. We will be glad to assist you in making financial arrangements.

Responsibilities of Children and Adolescents

Responsibilities of children and adolescents are identical to the responsibilities of adults. Their parents or guardians, however, will be expected to share and support the fulfillment of those responsibilities as they are able.


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Hospital Admission Procedures

All patients whether inpatient or outpatient, will need to be registered and admitted through the Business Office. The Business Office is open Monday through Friday from 6:00 am until 5:30 pm. At other times, all patients including maternity are registered and admitted through the Emergency Department.

What to Bring:

  • Your health insurance card including all paperwork and forms
  • Your driver's license
  • Advance Directive documents
  • Current and complete list of medications
  • Any outside lab test results, x-rays, or other pertinent medical information from other facilities
  • Personal hygiene items such as toothbrush, toothpaste, and deodorant
  • Hair dryers, curling irons, shavers, and other electrical appliances are discouraged. If you consider them essential, you must first get authorization from the nurse manager in your unit and the appliance must be inspected by our engineering department to ensure patient safety.
  • Clothing for your stay and trip home
  • Eyeglasses, hearing aid, & dentures along with proper containers. Please print your name on the case.
  • Reading materials or other activities to occupy your time. Children may want to bring a favorite toy or blanket.

What NOT to Bring:

  • Medications or food from home. Medicine not currently approved or prescribed by your physician may upset your planned program of treatment and could be harmful. Medications not approved or prescribed by your doctor will be returned to your family to take home. Food brought from home may also interfere with your diet prescription.
  • Valuables of any kind.
  • Cellular phone or other radio-transmitting devices that could interfere with patient care equipment
  • Electrical appliances such as radios, televisions, coffee makers, etc.
  • Cameras (Parents wanting to take pictures of their newborn need to get permission to take photographs)
  • Jewelry

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Advance Directives - Your Right to Medical Treatment Decisions

Advance Directives allow patients to express their wishes about future medical treatment. In these documents, patients can write out specific instructions or name someone else to make decisions for them if they are unable to do it themselves.
Careful consideration is required. Your physician can and should assist you in completing forms prior to admission. Two witnesses are necessary to complete the document. One witness can be a family member not mentioned in the Advance Directive. An employee of the healthcare system or volunteers cannot be a witness to your Advance Directive.
Adult patients are asked to bring a copy of their Advance Directive with them at the time of registration and admission. This copy is placed in their medical record. We recommend that your physician and designated agent also have a copy.
Advance Directives are very important and helpful, but not required to receive care. If you do not have an Advance Directive, ask your nurse for more information.

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Discharge Information

When your physician has written an order, preparations will begin for your discharge. You will be notified of your discharge time. As soon as your discharge is approved, a staff member will bring you to the lobby in a wheelchair and assist in getting you and your belongings in a vehicle. Please inform the person picking you up to meet you in the front of the building. 

Before you leave to go home, it is necessary to do the following:
  • Make sure you have packed all of your belongings. Be sure to have any valuables returned.
  • Please make sure all blankets, pillows, furnishings, and other property of Loris Healthcare System remain in your room.
  • Arrange for transportation.
  • Ask your doctor about any special diet, medication, or rehabilitation needs. Discuss follow-up treatments.
  • Make necessary arrangements for home care when needed.
  • For the safety of new infants, have an appropriate car seat available.

Loris Healthcare System operates a home health agency, Alliance Home Care, and a long-term care facility, Extended Care Center. We can also assist our patients who have medical disabilities or desire extra security with gaining access to Lifeline. To speak with a Discharge Planner about these services, please contact Social Services or ask your nurse before discharge.


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Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.  Please review by clicking on the PDF icon to view the Privacy Practices information.  Effective Date: April 14, 2003.  If you have any questions about this notice, please contact the Privacy Officer at (843) 716-7121.

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Participation in HMO/PPO Agreements

Loris Healthcare System is always seeking ways to improve current and potential patient satisfaction by increasing the number of agreements we have with managed care organizations, insurance companies and local businesses. If you would more information about our participating HMO/PPO agreements, or have suggestions for additional agreements, please contact our Business Office at (843)716-7596.


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Visitor Information

Patients benefit from support shown by family and friends. Visitation regulations ensure that patients have adequate rest periods and allow time for our staff to provide the best possible care. Please be respectful of our patients when visiting.


Parking

Parking is free and available 24 hours a day. We ask that visitors not park in reserved areas or other designated areas. While security is usually not a problem, we ask that you be sure to lock your doors and store valuables in your trunk. If you need assistance, you may contact the Operator or Security.

Visiting Hours

Families and friends are welcome to visit. However, we ask that you assist us in providing a restful environment. The following visiting hours have been established and we ask that you follow them accordingly. On most nursing units, visiting hours are 8:00 am - 9:00 pm. Please be respectful of all patients' meal and rest times.
ICU visits are restricted to 15 minutes. Please use the phone outside of ICU to call for permission prior to entering.
Please be aware that there may be circumstances when visitors are limited or prohibited. Anyone not following regulations will be asked to leave.

Waiting Areas

There are designated waiting areas for a patient's visitors and on the main floor in the lobby. There are also specific waiting areas for the family and friends of ICU patients and surgical patients. During certain hours volunteers may be assigned to the lobby and surgical waiting area to assist families and visitors.

Gifts for Patients

Please do not bring gifts of food or drink to patients without approval from the nurse. We also ask that plants and flowers be in containers that can be placed on a small table. Please check with the nurses? station before bringing any gifts to ICU patients. 

Smoking

Smoking is not allowed in any Loris Healthcare System facility.

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Loris Healthcare System PHONE DIRECTORY (area code is 843)
Loris Community Hospital 716-7000
  Admitting/Pre-Registration  716-7530
  Chaplains/Pastoral Care  716-7383
  Diabetes Management 716-8416
  Discharge Planning 716-7252
  Financial Counseling 716-7596
  Gift Shop 716-7000 ext. 5500
  Human Resources 716-7196
  Lifeline  716-7381
  Medical Records  716-7507
  Nutrition Services/Dietary  716-5227
  Patient Accounts 716-7596
  Physical/Occupational/Speech Therapy 716-7733
  Radiology  716-7512
  Security  716-1505
  Social Services 716-7252
  Volunteer Services  716-7383
Seacoast Medical Center 390-8100
  Admitting/Pre-Registration 390-8117
  Cardio/Pulmonary Rehabilitation 390-8250
  Laboratory 390-8186
  Patient Accounts  716-7596
  Physical/Occupational/Speech Therapy 390-8254
Center for Health & Fitness  716-7111
  Membership 716-7723
  Therapy Services 716-7733
Extended Care Center  716-7106
  Administration  716-7492
  Business Office  716-7106
Family Health Center - Loris  716-7292
Family Health Center - Mt. Olive  392-9222
Mercy Hospice  347-5500
Map & Service Map

Loris Healthcare System serves northwestern Horry County and the coastal communities of the North Strand area in South Carolina; and southern Brunswick and Columbus counties in North Carolina.


Click on the link below to see a campus/street map showing Loris Community Hospital, Extended Care Center of Loris, the Center for Health & Fitness and the Loris Family Health Center.

Campus/Street Map 


Patient Rights | Patient Responsibilities | Hospital Admission Procedures | Advance Directives
Discharge | Privacy Practices | Participation in HMO/PPO | Visitor Information
 Phone Directory | Map & Service Area

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Loris Healthcare System
3655 Mitchell St., Box 690001
Loris, SC 29569-9601
Phone: (843) 716-7000
wparker@lorishealth.org


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